Thank you for placing your trust in Toothsi to transform your smile. We are committed to providing you with the best teeth alignment solutions to help you smile confidently.

Our process begins with thorough counseling and education, followed by a professional in-person teeth scan or impression. This step is conducted either at your home using advanced equipment or at one of our experience centers under the guidance of our experts. For home visits, our specialists often travel significant distances to bring these services directly to you, ensuring maximum convenience.

We go through a rigorous process to understand your unique dental needs. We create a detailed personalised 3D treatment plan using your inputs and our experts’ assessments. Our team works tirelessly, leveraging state-of-the-art software, to prepare and present this plan for your review, whether remotely or in person.

Within a few minutes of your treatment plan and payment confirmation, we initiate 3D modeling, CAD/CAM designing, and aligner printing, ensuring that your smile kit reaches you within 1–2 weeks, regardless of your location. This swift action underscores our commitment to delivering unparalleled service.

Refund Policy for Unfeasible Cases

If, upon review, our experts determine that aligner-based treatment is not suitable for your case, we will issue a full refund within 15–30 days. This applies only when treatment is deemed clinically unfeasible.

Cancellation Policy

We understand that circumstances may change. However, due to the personalized nature of our services requiring cost of planning and immediate commencement of the production process, refunds for cancellations initiated by you will be subject to the following conditions:

• If cancellation is requested within 7 days of the first payment: A cancellation fee of ₹5,000 will apply.
• If cancellation is requested between 7–14 days of the first payment: A cancellation fee of ₹11,000 will apply if production of your aligners has not begun or braces treatment has not begun. Entire amount will be non-refundable if production of your aligners has begun or your braces treatment has begun before you request a refund.
• If cancellation is requested after 14 days of the first payment: The entire amount is non-refundable.

Additional Charges:

In addition to the cancellation fee, refunds may be subject to the following deductions:

• Third-party transaction charges: Fees levied by payment gateways or banks for processing the refund.
• Processing fees: Costs associated with administrative or operational processing.
• Loan or EMI rejection fees: Any charges resulting from the cancellation or rejection of third-party loans or EMIs, if applicable.

Mode of Refund & Timeline

• Refunds, if applicable, will be credited to the predesignated bank account provided by you.
• The refund amount shall be processed within 30 business days from the date of approval of the refund request.

We strive to ensure complete transparency and quality of service. For any concerns or clarification, please contact our customer support team. Thank you for choosing Toothsi to be part of your smile journey!

At Toothsi, we strive to ensure a seamless shopping experience for all our customers. However, if you need to request a return, replacement, or refund, please review our comprehensive policy below.

Returns, Replacements, and Refunds

How to Return an Item Purchased?

To make the process simple, we offer an Easy Return Policy. You can raise a request for return or exchange within:

• 48 hours of delivery for transit damages or quality issues in non-electronic products.
• Within the warranty period for electronic products.

To initiate a return or replacement:

1. Contact Customer Support:
   • Email: customersupport@toothsi.in
   • WhatsApp or call: +91 7303330000
     (Available Monday to Saturday: 9 AM–9 PM, Sunday: 10 AM–7 PM)

2. Provide Details:
   Share your order ID, a description of the issue, and images of the damaged/defective product along with the invoice. Ensure the damage or defect is clearly visible in the images.
3. Pickup:
   Once your request is approved, we will arrange for a pickup from the original delivery address.

Note: If the replacement item is unavailable, we will process a full refund. Prior to issuing a refund/replacement, we may contact you to verify the damage or defect.

Conditions for Returns/Replacements

Returns are eligible under the following circumstances:

• Product received is damaged, leaking, or defective at the time of delivery.
• Wrong product delivered.
• Missing items in the shipment.
• Expired products.
• Manufacturing defects in products.
• Electronic products are within the warranty period.

Important Notes:

• Free or complimentary gifts must be returned along with the original product.
• Returns will be processed only if products are received in their original packaging, with all seals, labels, and barcodes intact, including the original brand’s/manufacturer’s box, MRP tag, user manual, warranty card, and all accessories.

Refund Timeline: Refunds, if applicable, will be processed within 10 business days after receiving and verifying the returned product at our warehouse.

Ineligible Conditions for Returns

Returns will not be accepted if:

• The product is returned without original packaging, labels, or tags.
• Complimentary/free products are returned.
• Serial numbers are tampered with.
• The product has been used, altered, or damaged after delivery.
• Return requests are initiated after 48 hours of delivery for damaged products.
• The product is in good working condition.
• The product’s original packaging is damaged.
• Return is requested due to personal preferences (e.g., dislike of product color, incorrect selection, or change of mind).

Non-Returnable Products

• Customized Products: Products like Test Aligners or Aligners made to your specifications are non-returnable since they are customized based on your consent.
• Personal Care Appliances: Items such as brushes, foamy aligners, chewie aligners, and dry boxes cannot be returned due to hygiene concerns.

Special Note: During marketing campaigns or mega-sale periods, specific return/exchange rules may apply, as mentioned in the promotion details.

Partial Returns

You can return individual items from a multi-product order, provided they meet the Eligible Items for Return criteria. However, all components of the returned product, including complimentary gifts, must be returned.

Refund Process

• Verification: Refunds are processed only after the returned products are received and verified at our warehouse.
• Timeline: Refunds are typically processed within 24–48 business hours after product verification. It may take an additional 2–3 business days for the amount to reflect in your account.
• Mode of Refund: For payments made via credit/debit cards, UPI, or net banking, refunds will be processed to the original payment method.
• Processing Fees: Any fees levied by payment gateways, banks, or wallet partners are to be borne by the customer.

Cancellation Policy

Before Shipment (For Orders Within India):

If your order has not been shipped, you can cancel it by contacting our customer support team via:

• Email: customersupport@toothsi.in
• Call: +91 7303330000

Failure to Deliver:

If the delivery fails after 3 attempts, the order will be canceled, and the refund will be processed after deducting delivery charges.

Refund Timeline for Cancellations:

Refunds for cancellations will be processed within 10 business days after receipt of the product at our warehouse (if applicable).

For any additional questions or concerns, feel free to reach out to our customer support team. Thank you for choosing Toothsi!