refund policy
Refund Policy
Due to the fact that dermatology is not an exact science, the final outcome of the procedures offered at Skinnsi are based on several factors including but not limited to customer’s skin type, pre-and post-therapy care etc and that any procedures do not entail a hundred percent result and there may be a need for touch up sessions or additional sessions after the initial set of treatment depending on a case-to-case basis.
Accordingly, it is stipulated that once you have made the payment for your procedure, you agree and undertake that no refund of any kind shall be made nor shall you be eligible to claim for refund of any money paid and tendered by you and that all such procedures are not transferable or assignable in any way.
Management Rights
Subject to the above, you also agree and confirm that the management has the absolute right to review the eligibility of any refund request based on its own assessment of all facts, circumstances & customer-provided records and reserves full and complete right to approve or reject any claims of refund and also reserves its sole right to grant/approve a partial or full refund or none at all as shall be applicable in accordance to the facts and circumstances on a case-to-case basis.
You further agree that disputes, if any, are subject to exclusive Jurisdiction of Mumbai courts, where the company has its registered office.
Deductions:
You understand, agree and confirm that in case of any payment made by availing 3rd party loans/ EMI’s any kind of refunds made at the discretion of the management shall be made subject to any deduction as applicable and agreed between the customer and such third parties as per their terms and conditions.
Further any refund will be subjected to any or all applicable deductions on account of payment gateway charges, delivery and /or any other service charges as may apply.
Contact:
For any refund requests please address an email at customersupport@skinnsi.in
Refund policy for skinnsi products
Returns, Replacements and Refunds
How To return an item purchased ?
We offer our customers an easy return policy, wherein you can raise a return/exchange request for a product within 7 days. You can submit your request from your skinnsi account or drop us an email at customersupport@skinnsi.in or call us at 9136994234 or WhatsApp us on 8976941251
Step 1: Contact our Customer Support team via email or call.
Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email the images of the product and the invoice for our reference. The damage to the product must be clearly visible in the images.
Step 3: Once your request is received, we will pick up the item from your original location where the order was delivered and there shall be no change in the pickup point location.
Note: In case of Transit damage the replacement shall be subject to the availability of stock. In case replacement is not available, we will refund you the full amount. We may contact you to ascertain the product’s damage or defect before issuing a refund/replacement.
Returns will be accepted in the following circumstances
- If you received damaged and leaking products at the time of delivery
- If you received the wrong products other than what was ordered.
- If the items are missing in the delivered shipment
- If you received an expired product.
- If there is a manufacturing defect in the products.
The free or complimentary gift, if included as a part of the item order, needs to be returned along with the originally delivered product in case of returns.
We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar codes intact. The product is returned in original condition (with brand’s/manufacturer's box & MRP tag intact. Refund (if any) shall be made within 10 business days from the date of refund approval communication made to you.
Returns will not be accepted under the following conditions:
- Returned without original packaging including, price tags, labels, original packing
- On any promotional free products / complimentary free products.
- Serial Number is tampered with.
- Product is used or altered.
- If the request is initiated after 7 days of order delivery for damaged products
- Your remorse on grounds such as non-liking of product color, error of choices made by you, or incorrect product ordered or your unwillingness to use the product ordered.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care
Can you return one of the products from the bundle or set?
NO, note that items purchased as a bundle or set (e.g. acne away kit - Facewash, Toner, Serum) must be returned in full in order to be eligible for a refund. Partial refunds will not be offered. Once the product pack is opened/used, the product cannot be returned.
How will you get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the same once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
Note: Any Processing Fee/ Tax / any other fee levied by Banking Partners, Credit Card Companies, Mobile Wallets, etc are to be solely borne by the Customer.
Cancellation Policy
Cancellation of any product is valid before shipment of the product. If the order that you want to cancel has not been shipped yet, please drop us an email at customersupport@skinnsi.in or call us at the customer support number 9136994234 or WhatsApp us on 8976941251
- After successful cancellation refund process will be followed
- Failure to deliver: In case there is no one to receive the order at the delivery address and you are not reachable, the order will be taken back, and the refund will be credited to your account after 3 attempts after adjusting the delivery charges.
- Note discount voucher: Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
